Common questions about our services, pricing model, and how to get started.
Our OptimalCare flat fee plans cover proactive maintenance and monitoring for all covered equipment, operating systems and applications, including:
Plans also include Remote Help Desk, Lab/Bench Service and Onsite Services for Servers, PCs, Laptops, Firewalls, Routers and Switches, as well as Microsoft Windows, Office, Windows Server, and SQL Server.
We also handle Vendor Management, dealing with your broadband, phone, copier, fax, scanner, and line-of-business vendors on your behalf.
Items not covered under the flat fee include the cost of replacement or new hardware, shipping costs, software licensing or renewal/upgrade fees, and any third-party vendor or manufacturer support or incident fees.
Whenever there's potential for additional fees outside of the flat rate, you will always be notified in advance for approval. No surprises.
Simply call us at 876-961-3633 in Jamaica or 954-324-9766 in the US. We'll schedule an appointment to discuss your needs.
Our process begins with a Needs Analysis, followed by a Cost-Savings Analysis. We examine the results of both to determine our best recommendations, all at no charge.
Yes. Remote support is available island-wide since we connect directly to your system over the internet. For on-site visits, we primarily serve the Mandeville and South Manchester area, but we're happy to discuss travel arrangements for larger projects or managed service contracts in other parishes.
We primarily serve small and medium-sized businesses in Jamaica that need reliable IT support without the cost of an in-house IT department. Our client base spans retail, healthcare, professional services, distribution, hospitality, and non-profit organizations.
Yes. CCTV surveillance systems, IP cameras, and access control are all part of our project services. We design, supply, install and configure these systems. Contact us for a site assessment and quote.