Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

• Patch management and service pack updates
• Anti-Virus and Anti-Spam management
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and Internet connectivity
• Manage firewalls, routers and switches

Remote Help Desk: Lab/ Bench Service and Onsite Services for all covered equipment, operating systems and applications:

• Servers, PCs, Laptops, Firewalls, Routers and Switches
• Microsoft Windows Desktop Operating Systems
• Microsoft Office
• Microsoft Windows Server Operating Systems
• Microsoft SQL Server

Vendor Management Services:  We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Any time there is a problem with a device or line of business application serviced by a vendor we manage for you, it takes one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

• Broadband Vendors
• Phone Service Vendors
• Phone Equipment Vendors
• Copier/ Fax/ Scanner/ Document Imaging Vendors
• Line of Business Application Vendors